Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you use our email forwarding service ("Service"). We are committed to safeguarding your privacy and handling your data with transparency.

1. Information We Collect

We collect the minimum information necessary to provide the Service:

• Account information: Your email address and an encrypted password when you create an account.
• Alias data: The email aliases you create and their forwarding destinations.
• Usage metadata: Aggregate statistics such as the number of emails forwarded, alias creation dates, and last activity timestamps. We do not log the content, subject lines, or sender addresses of forwarded emails.
• Technical data: IP address at login, browser type, and operating system for security and abuse prevention purposes.

2. How We Use Your Information

We use the information we collect exclusively for the following purposes:

• To provide, maintain, and improve the Service.
• To authenticate your identity and secure your account.
• To detect and prevent abuse, fraud, and violations of our Terms of Service.
• To send you essential service communications, such as security alerts or maintenance notices.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not read, scan, or analyze the content of emails forwarded through our Service.

3. Data Retention

Account information is retained for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law or necessary to resolve disputes.

Forwarded emails pass through our servers in transit and are not stored after delivery. If delivery fails, the email may be queued for up to 72 hours before being discarded.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure password hashing, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your data in certain circumstances.

To exercise any of these rights, contact us at the address below.

6. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use tracking cookies, advertising cookies, or third-party analytics services.

7. Third-Party Services

We may use third-party infrastructure providers (such as hosting and DNS services) to operate the Service. These providers process data on our behalf and are bound by contractual obligations to protect your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Service after the changes take effect constitutes acceptance of the revised policy.

9. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: support@relayinbox.online